Terms and Conditions

Sales from this online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.

These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. These terms and conditions may be changed at any time. Any changes will take effect on the date they are posted onto the site.

It is your responsibility to ensure the information you supply is correct.

PLACING AN ORDER

All prices are in GBP. Payment can be made using most major credit/debit cards. This website uses an SSL secure shopping cart. Payments are handled by PayPal secure payment services. You don't have to register with PayPal to use this service.
Shipping is calculated by weight in the shopping cart. You can check this at any time without committing to buy by going to the shopping cart and selecting your location from the drop down box.

SHIPPING

UK
Orders up to 2kg are sent by Royal Mail. Orders over 2kg will be sent by Royal Mail or insured courier. Orders will be dispatched within 2-7 working days.

INTERNATIONAL

Europe and VAT Collection
Please note that VAT is not charged on orders to European customers. This means you will be charged VAT by the postal service when they deliver your order. Your postal service will also charge a processing fee for the collection of VAT. The amount of VAT and the cost of the processing fee will vary depending on the country you are in. If you choose not to pay the fees on delivery of your order, we cannot provide a refund to you until the order is returned to us.

USA, Canada and Rest of the World
Shipping to the rest of the world is charged by weight of the order and is calculated by the shopping cart. All international orders up to 2kg in weight are sent by Royal Mail International service. Orders over 2kg are sent by tracked and insured international courier (Parcelforce Worldwide, etc.). Delivery to 'Rest of World' is usually 5-10 days.

Please contact us via email if you need any more information regarding shipping and delivery or want to enquire about using an alternative shipping method.

RETURNS

The customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less the cost of shipping.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. Please do not return any item until we reply to any such communication. We will make every effort to replace damaged goods.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition that they were first supplied.
Please include your full name and address with the returned goods. The customer will be refunded within 10 days of cancellation by the method used for payment.

Digital downloads cannot be refunded.